The prices and conditions of the HHR tickets will be published in advance for the knowledge of the customers. HHR reserves the right to modify them at any time without prior notice.
Customers are responsible for ensuring they hold a valid ticket applicable for their entire journey for the day, time, train, route and class mentioned in the ticket, before boarding the train.
Passengers must ensure that all their details on the ticket are correct.
Customers must bring the valid ticket to travel and a personal identification document when traveling which will be presented at the request of the HHR staff.
Children under 12 years of age are not permitted to travel unless accompanied by an adult and shall always travel with a valid ticket.
For children under 2 years of age, they hold a valid ticket without seat assigned as they shall always travel with an adult and shall occupy the same seat as the adult.
In the interest of customer safety, children must be supervised at all times.
All tickets are non-transferable, and can only be used by the named person on the ticket.
The ticket offices will close 10 minutes before the stated departure time.
The boarding gates will close with the following time before the stated departure time:
Customers must sit in the coach and seat number allocated to them on their ticket through their entire journey.
Changes and cancellations conditions will be subject to the corresponding fare and detailed information about conditions will be at customer disposal.
Customers are entitled to ask for a full ticket refund if the trip was cancelled by HHR and other options are refused.
HHR is not responsible for passenger compensation due to the late arrival of services due to circumstances outside of its control.
The miss or abandonment of the train at the departure station or during the trip, will invalidate the ticket and the passenger will not have right to any refund.
Tickets can be REFUNDED or UPDATED from “Manage Tickets” feature on the website and app, as per the below rules.
Upto 24 hours prior to the trip departure, a 10% of the ticket price shall be deducted.
Less than 24 hours and 5 minutes before the train departure, 20% of the ticket price shall be deducted
No refunds/updates are allowed before 5 minutes and after train departur
Gregorian’s dates are the official dates that will be used on all tickets.
Baggage will not be permitted on board HHR trains without a travelling customer.
Any passenger provided with a ticket may carry with him, under his custody and responsibility, in the places designated for that purpose, one piece of hand baggage and one piece limited to 25 Kg not exceeding 65 x 55 x 35 cm. (length-height-width).
Lost, forgotten or abandoned property and all those items of unknown origin which are found on-board the trains or at any railway facility, will be kept for a maximum period of 2 months.
It is strictly prohibited to smoke in all station facilities and inside the train coaches. Failure to comply can lead to penalties.
No customer will be allowed to enter the stations controlled area for boarding the trains without security checking.
Customer’s dress code on board HHR trains must be in accordance with the traditions of KSA.
All passengers bound for Makkah must have authorized access to the Haram area.
Food and beverages are not permitted to be brought on-board.
The transportation of animals is not permitted.
Passengers will not be authorized to: